Refund policy

We do not offer any return and refund on custom products, personalized products, and special orders like Custom printing, any custom screen printing, custom designs, and so on.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products, personalized products, special orders like Custom printing, custom screen printing, custom designs. Please get in touch if you have questions or concerns about your specific item.

Exchanges
Unfortunately we do not offer any Exchange on any custom products, personalized products, and special orders.

Refunds
Unfortunately we do not issue any refund on any custom products, personalized products, and special orders.

You can always contact us if you have any question at btc@btcembroidery.co